ace346 Privacy Policy

Registration and Identity Data

When you create an ace346 account, we collect the following personal data:

• Full legal name — as it appears on your government-issued identification.
• Date of birth — to verify that you are 21 years of age or older.
• Residential address — including your city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) and postal details.
• Mobile phone number — used for account security, transaction notifications, and support communications.
• Email address — used for account communications and, if applicable, marketing messages where you have opted in.
• Username and password (hashed) — your chosen login credentials. We never store plain-text passwords.
• National Identity Card (NID) number or passport number — where required for identity verification (KYC) purposes.

Device and Technical Data

When you access ace346, we automatically collect certain technical data about your device and connection:

• IP address — used for geolocation verification and fraud prevention.
• Device type and model — e.g., Android smartphone, iPhone.
• Operating system and browser version — for platform compatibility and support.
• Mobile network and carrier — relevant for mobile banking transaction support (bKash, Nagad, Rocket, Upay).
• Session timestamps — date and time of logins, game sessions, and transactions, recorded in Bangladesh Standard Time (BST, UTC+6).
• Referral source — how you arrived at ace346 (e.g., a direct link or search).

Financial and Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), ace346 collects:

• Mobile banking account number — the bKash, Nagad, Rocket, or Upay number used for your transactions.
• Transaction history — a record of all deposits, withdrawals, bets placed, game results, and bonus activity on your account.
• Account balance information — current real-money and bonus balance data held on the Platform.

ace346 does not store full payment card numbers. We do not process credit card or debit card transactions directly. All payment processing via bKash, Nagad, Rocket, and Upay is handled through those providers' own secure systems.

Gameplay and Behavioural Data

We record data about how you use the Platform, including games played (slots, Teen Patti, Lucky Dice, cricket betting, live casino), bet amounts and outcomes, session durations, and navigation patterns within the Platform. This data is used to personalise your experience, identify responsible gaming concerns, detect fraud, and improve our services.

Communications Data

When you contact the ace346 support team by email at [email protected] or through the Platform's live chat feature, we retain records of those communications including the content of messages, timestamps, and resolution notes. This data is used to manage your support request, improve service quality, and maintain a record of any disputes.

Core Platform Operations

The primary purpose for which we process your personal data is to operate and deliver the ace346 platform services. This includes:

• Creating and managing your player account.
• Verifying your identity and age (21+ requirement) in accordance with our Terms & Conditions.
• Processing deposits and withdrawals in BDT via your registered payment method.
• Enabling gameplay across all ace346 game categories.
• Crediting bonuses, processing wagering requirements, and administering promotions.
• Responding to your support enquiries and resolving disputes.
• Sending essential transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.

Fraud Prevention and Security

ace346 uses your personal and technical data to detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, multi-accounting, and other forms of abuse on the Platform. Our fraud prevention systems may analyse your IP address, device fingerprint, transaction patterns, and gameplay behaviour to identify suspicious activity. Where fraud is confirmed or reasonably suspected, ace346 may suspend or close your account and share relevant information with law enforcement authorities where required by law.

Responsible Gaming Monitoring

We use gameplay and financial data to monitor for signs of problem gambling, including unusually high frequency of play, rapid escalation of bet sizes, or patterns consistent with chasing losses. Where our responsible gaming systems flag a concern, a member of our team may reach out to offer support resources. For more information on our responsible gaming tools and how to access them, please visit our Responsible Gaming page.

Platform Improvement and Analytics

Aggregated and anonymised data about how players use ace346 helps us improve the platform — from optimising game loading performance on mobile networks across Bangladesh to refining the user interface of our cricket betting markets and slots sections. Where analytics involve personal data, it is processed under legitimate interests and is subject to appropriate safeguards.

Marketing Communications (Opt-In Only)

With your explicit consent, ace346 may send you promotional communications about new games, bonuses, seasonal offers (such as Eid, Pohela Boishakh, or BPL season promotions), and other platform news via your registered email address or mobile number. You may withdraw your consent to marketing communications at any time by contacting us at [email protected] or by using the unsubscribe mechanism provided in any marketing message. Withdrawal of marketing consent does not affect your right to receive essential transactional communications.

What Are Cookies?

Cookies are small text files placed on your device when you visit the ace346 Platform. They allow the Platform to recognise your device across sessions, remember your preferences, and function correctly. ace346 uses the following categories of cookies:

You may adjust your cookie preferences through your mobile browser settings. Note that disabling essential or security cookies may prevent certain features of the ace346 Platform from functioning correctly.

When We Share Your Data

ace346 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, and Upay receive only the transaction details necessary to process your deposit or withdrawal. These providers have their own privacy policies governing how they handle your data.
• Game studios and content providers — providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data to ensure proper game function and RNG certification. They do not receive your full personal profile.
• Identity verification services — where KYC checks are required, a regulated identity verification partner may process a copy of your NID or passport. Such partners are bound by strict data processing agreements.
• Fraud prevention and security services — technical data including IP addresses and device identifiers may be shared with fraud detection partners to protect the integrity of the Platform.
• Legal and regulatory authorities — where required by applicable law, a court order, or lawful authority, ace346 may disclose your personal data to law enforcement or regulatory bodies in Bangladesh or elsewhere.
• Business transfers — in the event of a merger, acquisition, or sale of the Platform, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Technical and Organisational Measures

ace346 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption — all data transmitted between your device and the ace346 Platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted data storage — sensitive data including passwords (stored as hashed values) and identity documents are encrypted at rest.
• Access controls — access to personal data within ace346 is limited to authorised personnel on a strict need-to-know basis.
• Regular security audits — our Platform and infrastructure undergo periodic security reviews to identify and remediate vulnerabilities.
• Two-factor authentication — additional authentication options are available to Players to further protect account access.

While ace346 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in significant risk to your rights, ace346 will notify affected players without undue delay. You should also take steps to protect your own account by using a strong, unique password and keeping your login credentials confidential. Report any suspected unauthorised access to [email protected] immediately.

How Long We Keep Your Data

ace346 retains personal data for as long as your account is active and for a period thereafter as required by our legal and compliance obligations. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account, plus a minimum of 5 years after account closure, for fraud investigation and dispute resolution purposes.
• Transaction and financial records — retained for a minimum of 5 years following the transaction date in accordance with standard financial record-keeping obligations.
• Support communications — retained for 2 years from the date of the last communication in a given support thread, unless the matter is subject to ongoing dispute.
• Marketing consent records — retained from the date of consent and for 2 years after any withdrawal of consent, as evidence of your preference history.
• Technical and device data — retained for 12 months from the session date for security and analytics purposes, then deleted or anonymised.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you.

Rights Available to You

As a registered player on ace346, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. Note that we may be unable to delete data we are legally required to retain.
• Right to restrict processing — you may request that we limit how we use your data while a dispute or correction request is pending.
• Right to data portability — you may request your personal data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing of your personal data where we rely on legitimate interests as the legal basis, subject to our demonstrating compelling legitimate grounds.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days. We may ask you to verify your identity before processing a data rights request.

Under-21 Policy

ace346 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the ace346 Platform. If ace346 becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Platform, please notify us immediately at [email protected].

Policy Updates

ace346 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the ace346 Platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace346 handles your personal data, please contact us directly. Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).

Email: [email protected] — please include "Privacy Request" in your subject line so we can route your message to the appropriate team. This is a plain-text address; do not click — copy and paste into your email client.

For full details of your rights as a player, including our responsible gaming tools and self-exclusion options, please also review our Terms & Conditions and Responsible Gaming pages.